Everything you wanted to know about us.
What is Home Loan Experts?
A medium sized mortgage broking company based in Australia that specialises in getting tough loans approved.
Are HLE Nepal and Home Loan Experts the same company?
Home Loan Experts (formerly Dargan Financial) is a medium sized mortgage broking company located in Sydney.
HLE Nepal Pvt. Ltd. is its sister branch and is completely owned by Home Loan Experts in Australia.
Is HLE Nepal a call center?
No, we are a fully functional office handling all types of duties from administration to HR to Internet Marketing.
How long has HLE Nepal been operating for?
HLE Nepal was formally registered in Aug 2013 and is the first in the BPO Industry in Nepal however we have been providing administrative support to our main office since 2012.
How many departments are there in HLE Nepal?
Currently we have seven departments:
- Broker Support
- Compliance and Audit
- Customer Care
- Human Resource
- Internet Marketing
What sort of work goes on in HLE Nepal?
The operations team (Broker Support and Customer Care) provides administrative support and compliance audits while processing the loan for first home buyers and property investors in Australia. They are also dedicated for customer care and provide above and beyond service to our customers for any issues to manage their home loans.
The IT team works on the redesign and implementation of the website, video and animation along with programming various financial calculators used by our online customers. The content writing team creates SEO-rich content for the website and other channels.
We also have a dedicated Accounts and Human Resource department for managing our Nepalese staff.
What are the working hours?
Every staff is expected to work at least eight hours a day including one hour of break. We can be flexible on the timing; many of our staff work early in the morning. For example, from 6am to 2pm, 7am to 3pm or 8am to 4pm.
Who owns the company?
HLE Nepal is owned by Otto Dargan and he is our sole director. He has been officially recognized as “Australia’s Brightest Broker” for two years in a row.
How long has Home Loan Experts (Australia) been in business?
We’ve been in business since 2006.
How many staff do you have in HLE Nepal?
As of November 2017, there are 53 of us in Nepal.
What is the future for HLE Nepal?
We are looking to expand our broker team in Nepal and also our support services to other mortgage broking firms in Australia. Currently, we are providing support services to HLE Australia, Property Planning Australia, Abacus Home Loans and Active8 Finance. All of these organizations are prominent mortgage broking firms based in Australia.
Do staff get paid in Australian Dollars?
Nope, we are paid in Nepalese rupees but we offer competitive salaries that are usually above the market rate.
How is the work place?
HLE Nepal has young, enthusiastic and energetic staff. The flexible working hours, the work environment, the peformance-based salary structure and the strong work culture makes HLE an ideal place to develop one’s career.
HLE Nepal is no less than entering a university. We follow the mantra “The more you learn, the more you earn.“
Educating ourselves and our staff is our main focus. We keep ourselves updated and prepare our staff to effectively tackle the changes in the market.
Is everyone an MBA graduate?
No, we have staff who are from different backgrounds. Some are from media and journalism, while others come from an IT background and we also have fresh graduates or those who are still studying. As long as one is willing to give their best, background doesn’t really matter.
In fact, we encourage fresh graduates to apply because young talents tend to work more passionately and their weakness actually acts as their plus point (as they have nothing to unlearn).
What are the qualities you seek in your staff?
Having a degree and/or previous working experience will definitely help you but it is not essential for working at HLE Nepal.We want an employee who can walk the talk, has excellent communication skills and is a quick learner. You should be able to adapt to Australian culture and ready to undergo training for anything your work requires you to do. Most importantly you should be looking for a career and not just a job.
Where are you located in Kathmandu?
We are located at Red Cross Marg, Soaltee Mode, Kalimati, Kathmandu – 13, Nepal. Click here for our exact location.
How can I apply for a job?